Dealing with Deprecated Flip Controls in 2021 Release Wave 1 Power Apps
The 2021 Release Wave 1 for Power Apps has a list of deprecated features, including various controls. In this post, we will…
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Running Omnichannel for Customer Service on Unified Service Desk for Amazing Agent Experiences
In this post, we will take a deep dive into how to install and configure Unified Service Desk – Omnichannel for Customer Service so…
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How to Tell if Microsoft Teams is Down
Every now and then, Microsoft Teams will be down. What this means is the Microsoft Teams service from Microsoft is down, and…
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Restore failed App is locked by User
In this post, we will look at the error message “Restore failed App is locked by User”, e.g. Restore failed. ‘My Simple…
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Customizing Dynamics 365 Omnichannel Forms and Agent Experience
Omnichannel agent experiences can be improved by providing customized forms, layouts, and surfacing data quickly. With Dynamics 365 Omnichannel for Customer Service,…
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Authenticating Users in Omnichannel for a Better User Experience
In this post, we will look at how to set up authentication in Omnichannel so Power Apps Portal customers can be pre-authenticated…
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How to Change the URL of a Power Apps Portal
In this post, we will look at how to change the URL of a Power Apps Portal. First, go to the Power…
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Using Skill-Based Routing in Dynamics 365 Omnichannel
In this post, we will look at how to use skill-based routing in Dynamics 365 Omnichannel. Let’s go through an example where…
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Removing Import from Excel in Dynamics 365
The Import from Excel feature allows users to import data into Dynamics 365. In some cases, you may want to disable this.…
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Disabling Export to Excel in Dynamics 365
In this post, we will look at how to disable the Export to Excel feature in Dynamics 365. Disabling this may be…
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Dynamics 365 Business Units, Teams and Security In Depth
In this post, we will look at Dynamics 365 Business Units, Teams, and Security, and how they work. Let’s first look at…
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DevOps and ALM with Power Platform Actions for GitHub
Power Platform Actions for GitHub are a powerful way to implement DevOps and ALM strategies in your Power Platform deployments. In this post,…
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