Enabling the Power Apps Maker Solution Preview
The Power Apps Maker Solution Preview is available for some orgs. Once enabled, it provides a cleaner user experience when building apps.…
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Power Apps Ideas Transforms Natural Language to Formula
Microsoft is continually building AI functionality to improve the coding and non-coder experience with examples that include natural language query code generation. In…
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Configuring Power Virtual Agent Bot Handoff to Omnichannel Live Agent
In this post, we will look at how to create a Power Virtual Agent (PVA), connect it to Omnichannel for Dynamics 365,…
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Migrating Omnichannel Configuration Data Between Orgs
Once you have configured Omnichannel in your development org, you will at some point want to migrate that configuration through your environments…
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Configuring Nicknames for Agents in Omnichannel Chat
There are scenarios where organizations do not want their agents real names to be displayed to customers in a virtual Omnichannel chat.…
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Omnichannel Chat on a Power Apps Portal
In this post, we will look at how to add an Omnichannel chat widget to a Power Apps Portal. First, go ahead…
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Showing Agents Unread Messages in Omnichannel
In this post, we will look at how we can configure in Omnichannel for Customer Service the ability to show unread messages…
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Supervisor Monitoring of Negative Conversations in Omnichannel
In this post, we will look at how supervisors can monitor conversations in Omnichannel and stay on top of negative customer sentiment.…
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Get Omnichannel Conversation Id and Custom Context through JavaScript
There may be scenarios where you need the custom context from a chat accessible in JavaScript when an Omnichannel conversation loads. In…
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7 Reasons Virtual Tables Aren’t Working in the Power Platform
In a previous post, I showed an example of how to set up Virtual Tables in the Microsoft Power Platform. In this…
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Connecting an OData Azure App Service to Virtual Tables in the Power Platform
In this post, we will look at how to use Virtual Tables in the Power Platform and Dynamics 365. Virtual Tables were…
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Create a Simple Sample OData V4 Service with Data in Azure
In this post, we will customize an Microsoft Docs sample to create an OData version 4 service with data and publish it to…
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