When you create a model-driven app and deploy it to another environment such as from Dev to your Test or Production environments, your users may not see the app.
Our salesperson. Jeff, does not see the app – “We can’t find any apps for your role. To check for recently-added apps, select Refresh”:
Note, Jeff has the Salesperson role in Dynamics 365.
2 things to do here.
First, as an Admin, go to Manage Roles of the app:
Let’s make sure anyone with the Salesperson role can see the app.
Second, he needs a role that has Model-Driven App privileges. This is located under Customization:
Now he has access.
One last note, when using Unified Service Desk with Unified Interface pages, if the page isn’t loading for a user as a UCI page, you may want to confirm the user has access to the app by going through the above steps.