Unified Service Desk Patterns

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In Unified Service Desk, there are several scenarios you may encounter, especially when integrating with other applications. Here we will look at various ways to deal with different scenarios.

ScenarioPattern
You need to integrate USD with a website/web application. You do not have the source code or cannot change the source code.Create a UII Web Adapter
You need to integrate USD with an external application. You do not have the source code or cannot change the source code.Create a UII Adapter
You need to create from scratch a new Windows or WPF application that is tightly integrated with USD.Create a UII Application
You need to guide an agent through a series of questions when a call comes in.Create an agent script
You need to create an application hosted in USD of any type.Create a custom hosted control
In your custom application that integrates with USD, you need to fire a USD event.Fire Event in Hosted Controls
You need to fire a USD event from JavaScript.Fire USD Event from JavaScript

 

ABOUT CARL DE SOUZA

Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, BI, Web, Cloud and Data Science.

carldesouza.comLinkedIn Twitter | YouTube

 

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