In Unified Service Desk, there are several scenarios you may encounter, especially when integrating with other applications. Here we will look at various ways to deal with different scenarios.
|You need to integrate USD with a website/web application. You do not have the source code or cannot change the source code.||Create a UII Web Adapter|
|You need to integrate USD with an external application. You do not have the source code or cannot change the source code.||Create a UII Adapter|
|You need to create from scratch a new Windows or WPF application that is tightly integrated with USD.||Create a UII Application|
|You need to guide an agent through a series of questions when a call comes in.||Create an agent script|
|You need to create an application hosted in USD of any type.||Create a custom hosted control|
|In your custom application that integrates with USD, you need to fire a USD event.||Fire Event in Hosted Controls|