Getting the Salesforce API Version
One method to get the Salesforce API version is to do the following. Go to Setup: In the Quick Find, type API.…
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Practical guides, tutorials, and insights on AI, agents, Microsoft technologies, enterprise applications, and communication.
Azure Marketplace Introduction
The Azure Marketplace allows you to “discover, try and deploy” cloud software. To access the Azure Marketplace, go to: https://azuremarketplace.microsoft.com/en-us/marketplace/. You will see…
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Azure Active Directory – Company Branding
In Azure Active Directory, you can configure the text and graphics your users see when they sign in. To do this, log…
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Query Folding in Power BI
Query folding is a feature in Power BI that is designed for query optimization. We will go through an example to explain…
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PowerApps and Common Data Service for Apps – Create Environment
The Common Data Service for Apps (CDS for Apps) is a way to build rich applications built as implemented by the Common…
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Best Practices Analyzer for USD – Install
The Best Practices Analyzer for Unified Service Desk analyzes a USD installation for: Unified Service Desk hosted controls, events, actions etc System…
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Finding the Power BI Desktop Version
To find the Power BI Desktop version you are running, click on the Help tab and select About. Here you will find…
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localStorage and sessionStorage in JavaScript
In JavaScript, there are 2 ways to store data within a web browser: localStorage, which can be used to save data across…
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Configuring Entitlements and SLAs in D365 Customer Service
Dynamics 365 contains customer service entitlement and service level agreement functionality. To configure this, go through the following steps. First, open the…
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Unified Service Desk – Application Is Dynamic
In USD, there is an option on a hosted control to determine if the control is “dynamic” or not, by setting the…
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Converting a Task to a Case or Opportunity
In this post we will look at converting a task in Dynamics 365 to a case or opportunity. First, we will create…
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jQuery Introduction and Hello World
jQuery is a popular JavaScript library that is very useful with JavaScript development. It contains many benefits and features, including: It’s cross-browser…
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