USD – Scriptlets

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In Unified Service Desk, there is a feature called Scriptlets, which are basically JavaScript code snippets / functions that are created once and then called in different areas in USD.

In Dynamics 365, go to Unified Service Desk->Scriptlets:

You will see a list of scriplets, like below:

Selecting an existing scriptlet, we can see in this example, it is a JavaScript function that gets the incident title replacement parameter, gets the first 15 characters, and then adds “…”:

In the Incident hosted control, we can call the snippet to set the title of our control:

Opening an Incident in USD, we can see the snippet has run and truncated the text, adding “…”:



Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

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