In Unified Service Desk, there is a feature called Scriptlets, which are basically JavaScript code snippets / functions that are created once and then called in different areas in USD.
In Dynamics 365, go to Unified Service Desk->Scriptlets:
You will see a list of scriplets, like below:
Selecting an existing scriptlet, we can see in this example, it is a JavaScript function that gets the incident title replacement parameter, gets the first 15 characters, and then adds “…”:
In the Incident hosted control, we can call the snippet to set the title of our control:
Opening an Incident in USD, we can see the snippet has run and truncated the text, adding “…”:
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