After installing the Unified Service Desk client, there are several folders in the system.
This directory holds the USD configuration information for the client.
The Default_USD.config file looks something like the following:
The tokens.dat file looks something like:
You may also see files looking like:
If you run into issues logging in, you may want to rename this directory. It will be recreated on login.
AppData\Roaming\Microsoft\Microsoft Dynamics® 365 Unified Service Desk and AppData\Roaming\Microsoft\Microsoft Dynamics® CRM Unified Service Desk
Here, you will see a list of the Unified Service Desk clients:
Within each folder, you will see files such as:
- ADAL log
- Unified Service Desk log
Here you will see something like below, with folders for each Dynamics 365 org:
And within each folder, a subfolder with a GUID:
And within these folders, any custom hosted controls that have been downloaded as part of the Customization File functionality: