Unified Service Desk – Client Folders

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After installing the Unified Service Desk client, there are several folders in the system.


This directory holds the USD configuration information for the client.

The Default_USD.config file looks something like the following:

The tokens.dat file looks something like:

You may also see files looking like:


If you run into issues logging in, you may want to rename this directory. It will be recreated on login.

AppData\Roaming\Microsoft\Microsoft Dynamics® 365 Unified Service Desk and AppData\Roaming\Microsoft\Microsoft Dynamics® CRM Unified Service Desk

Here, you will see a list of the Unified Service Desk clients:

Within each folder, you will see files such as:

  • ADAL log
  • DiagnosticLogger
  • Unified Service Desk log


Here you will see something like below, with folders for each Dynamics 365 org:

And within each folder, a subfolder with a GUID:

And within these folders, any custom hosted controls that have been downloaded as part of the Customization File functionality:






Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

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