Setting Session Name in Unified Service Desk

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In USD, when a new session is opened, the user by default sees the words “New Session” on the tab:

Under our Context parameters, we can see there is a SESSIONNAME parameter, which is blank:

We can set this parameter when a session opens by creating a new Session Line of type Session Name. Here we are setting the title to be the title of the case that is loaded in the session:

Now when a session loads, it will display the case title:

 

ABOUT CARL DE SOUZA

Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

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