Relationship Assistant in Dynamics 365

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The Relationship Assistant is a feature of Relationship Insights in Dynamics 365 that tracks activity and provides intelligent feedback to the Dynamics 365 user.

To configure it, go to Settings->Relationship Insights:

Select Relationship Assistant and click to enable.

Note the options available:

Now, we will show how this is used. When a customer sends you an email, you will be able to go into the contact record and see the relationship assistant. You will be able to see the email as it was picked up by the assistant:

 

ABOUT CARL DE SOUZA

Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

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