Exchange Folder Level Tracking in Dynamics 365

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Dynamics 365 supports folder level tracking of exchange folders using server-side sync. We will go through how this works.

In Outlook, create a new folder or view existing folders:

In Email Configuration Settings, select the checkbox:

Then select Settings->Options->Email->Configure Folder Tracking Rules:

You may see the message:

You will see the window. Select your folder for tracking and the regarding record in Dynamics 365:

Emails in the folder will now automatically be tracked in Dynamics 365:

 

ABOUT CARL DE SOUZA

Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

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