Downgrading a Dynamics 365 Version

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To downgrade a Dynamics 365 version, first log into https://portal.office.com and go to the Dynamics 365 Admin Center:

Select your environment and click Edit. Set the environment to Sandbox mode.

Next, click on Reset:

Select the target version to reset to:

Click Reset:

Click Yes to Reset:

Go back to the Admin Center home page. You will see the instance is being set up and the state is “preparing instance”:

If you access the organization, you may see the message that your user does not exist. Wait a few minutes.

You will then see:

In the Admin page, set the type to Production:

Click Save:

That’s it. Check the About page to confirm the version has changed.

ABOUT CARL DE SOUZA

Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, BI, Web, Cloud and Data Science.

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