Connecting Schedule Board to Maps in Dynamics 365

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In Dynamics 365 Customer Service Hub, you can access the Schedule Board through Field Service or Resource Scheduling->Schedule Board:

When the scheduling board loads, you can click on the map view to see a map of resources. If you do not have maps configured, you will get the message “We can’t connect to Bing Maps because they are disabled. Please navigate to ‘Resource Scheduling’/ ‘Administration’/ ‘Scheduling Parameters’/ ‘Connect to Maps’ to enable connection”:

To enable maps, go to Resource Scheduling->Administration:

And select Scheduling Parameters:

You will see:

Set Maps to Yes:

Now when clicking on the Map View of the Schedule Board, you will see the map load:



Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

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