Adding Search Fields to Dynamics 365 Views and Advanced Contact Lookup
Customer Service workspace has an Advanced contact lookup (customer and account) that displays contact views and allows for searching records. But what…
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Checking out the New Enterprise Application Templates
Microsoft has released the public preview of the new enterprise application templates, which are pre-built solutions that automate common business processes. The…
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Show or Hide Chat Widget After Operating Hours in CSw
When companies implement a chat widget through Customer Service workspace/Omnichannel for Dynamics 365, there is the option to hide or show the…
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Move Power Pages Across Environments with Solutions
Being able to deploy Power Pages using solutions is a nice new preview feature to come to the Power Platform. In this…
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Checking out the Enhanced Data Model with Power Pages
In this post, we will look at the new preview feature of enhanced data model with Power Pages. The aim of the…
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Creating a Nice Landing Page for Model Driven Apps
Landing pages are a nice way to greet a user of an app, and provide them with personalized information. In this post,…
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Building Power Apps from Scratch Using Copilot AI
Microsoft has been working hard of adding AI into several products including Power Apps. In this post, we will look at how…
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5 Cool Early Access Features for Power Platform 2023 Release Wave 1
The Power Platform 2023 Release Wave 1 has a whole bunch of new and exciting features. In this post, we will look…
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Power Automate Natural Language and Approval Flows
In this post, we will look at a new preview feature in Power Automate, the ability to use natural language to create…
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Using Expression Builder to Open Agent Scripts Dynamically
In this post, we will look at the Customer Service workspace functionality to open Agent Scripts dynamically based on criteria using the…
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Unified Routing Fallback Queues
Fallback queues are a useful piece of functionality in Unified Routing that ensures customer interactions are addressed by the correct agents and…
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SharePoint and Power Apps Integration with Virtual Tables
In this post, we will look at a Power Platform 2023 Release Wave 1 feature, SharePoint integration with Power Apps through Virtual…
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