How to Access Customer Service Hub in Dynamics 365

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To access Customer Service Hub, go to or select from your applications

You will see the Customer Service Hub app:

Alternatively, go to your Dynamics 365 instance and add /engagementhub.aspx, which was the URL for the Interactive Service Hub that was deprecated:

This will open the Customer Service Hub:



Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, BI, Web, Cloud and Data Science.

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