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Unified Service Desk · Aug 21, 2017 · 1 MIN READ

Setting Session Name in Unified Service Desk

In USD, when a new session is opened, the user by default sees the words “New Session” on the tab:

Under our Context parameters, we can see there is a SESSIONNAME parameter, which is blank:

We can set this parameter when a session opens by creating a new Session Line of type Session Name. Here we are setting the title to be the title of the case that is loaded in the session:

Now when a session loads, it will display the case title:

 

Carl de Souza
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Carl de Souza Enterprise Architect at Microsoft · AI Technology Expert

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Carl de Souza
KEEP LEARNING. KEEP BUILDING.

Explore AI, agents & Microsoft technology.

I share practical ideas, tutorials, and videos about AI, AI agents, Microsoft technologies, and the Power Platform.