USD Versions

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Below are the Unified Service Desk versions:

Version Release Date Notes Feb 21, 2017
2.2.1 Feb 2017 Enhanced exception handling for custom hosted controls, enhanced diagnostic logging for CHCs, keyboard shortcuts for panels
2.2 Dec 2016 Notifications, better debugging and troubleshooting, custom login and splash screen, high contrast mode May 2016 Interactive service hub
2.0.2 April 2016 Bug fixes
2.0.1 Feb 2016 Multi-monitor support
2.0 OAuth, custom listeners, entity search service, CRM KB, HAT software factory support, enhanced browser control, easily deploy custom hosted controls
1.2.0 April 2015 Sample applications, deploy sample, Parature KM
1.1.0 Dec 2014 Guide on how to update USD and new developer guide
1.0.1 Sep 2014 Added 2 security roles, added USD area under Settings
1.0.0 May 2014 CRM SP1, CRM Online Spring 2014

Former names:

  • Customer Care Desktop (CCD)
  • Customer Care Accelerator (CCA)

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