Dynamics CRM has the ability to track emails. In doing so, it adds a tracking token to the subject line of the email message.
This functionality can be enabled or disabled. To turn the feature on and off, go to Settings->Administration and select System Settings:
Next, select the Email tab. Scroll down to the option “Use tracking token”. Here, you can enable, disable and configure the email token.
Note – enabling or disabling this feature only deals with the tracking token. Emails can still be tracked if this is disabled.
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