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Dynamics 365 Customer Engagement (CRM) · Aug 3, 2017

Closing an Opportunity in Dynamics 365

Here we will go through closing an opportunity in Dynamics 365. First we will create an opportunity. To do this, go to Sales->Opportunities:

This will open the opportunities:

Select New to create a new opportunity:

Enter new products:

Notice the options for Close as Won and Close as Lost.

Clicking Close as Lost, we see:

The status reason has the options:

We can also select the actual revenue and competitor.

Closed as Won produces the following:

There is no option to change the status. The competitor field here is not editable.

Note the statuses for the opportunity and the opportunity close entity:

State Status Reason
0 : Open 1 : In Progress
2 : On Hold
1 : Won 3 : Won
2 : Lost 4 : Canceled
5 : Out-Sold
State Status Reason
0 : Open 1 : Open
1 : Completed 2 : Completed
2 : Canceled 3 : Canceled

Note in customizations, these entities are separate:

 

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Carl de Souza
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