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Unified Service Desk · Jul 5, 2017 · 1 MIN READ

USD – Create a New Session from a Toolbar Button

In this post, we will look at how to create a new USD session from a button in the toolbar. In USD in Dynamics 365, go to Toolbars:

We will select the Main toolbar:

We can see our existing toolbar buttons. Click to add a new button:

We will create a new session action using CreateSession:

Save the action and add it to the button’s actions:

Start USD. You will see your new button. Click on it, you will launch a new session:

Carl de Souza
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Carl de Souza Enterprise Architect at Microsoft · AI Technology Expert

One Response to USD – Create a New Session from a Toolbar Button

  1. Hello Carl, In this Session. If i open a contact record. how can i change the session line and show session overview??

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Carl de Souza
KEEP LEARNING. KEEP BUILDING.

Explore AI, agents & Microsoft technology.

I share practical ideas, tutorials, and videos about AI, AI agents, Microsoft technologies, and the Power Platform.