First Look at Unified Routing in Dynamics 365 Customer Service
…cases for sales and support to the best agent based on skill level. Check out the video on my YouTube channel. https://youtu.be/kiArE-g6n74 To use Unified Routing, go to the Customer…
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Using Chrome and Edge in Unified Service Desk 4.1
…can make use of the GlobalBrowserMode setting to use Chrome or Edge at an org level through USD Options, or at a user level through the USD config file, instead…
Unified Service Desk Blog and eBook
…with LaunchURL Application is Dynamic Chrome and Edge Support Hiding Navigation and Command Bar Max Number of Sessions Default Zoom Level Per Organization Default Zoom Level Per User Event Parameters…
Deep Dive into Comments and @Mentions in Power BI
…Power BI web client, you will see the new comment: The mobile app makes commenting in Power BI very simple and convenient. Visual-Level Comments Comments can also be added to…
Using Microsoft Forms to Create Surveys and Capture Feedback
…log in at https://forms.microsoft.com/ and sign in: We see: Select New Form: We see the form below. Click on Untitled form: We can enter the name of the form and…
How to Use 127.0.0.1 in USD CTI Calls
…we will look at how to set this up in USD. First, let’s do some basic setup. Open the USD Administration App, which you can get to from https://home.dynamics.com (you…
Download and Install SoapUI Free Version
…Next: Click Finish: SoapUI will now open: To test it working, let’s go to File->New SOAP Project: Enter the WSDL Url – http://www.dneonline.com/calculator.asmx?wsdl: The WSDL looks like this: And we…
XMLHttpRequest Explained
…”http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd”> <html xmlns=”http://www.w3.org/1999/xhtml”> <head> <title></title> <script type=”text/javascript” > var request = null; if (window.XMLHttpRequest) { request = new XMLHttpRequest(); } else if (window.ActiveXObject) { request = new ActiveXObject(“Microsoft.XMLHTTP”); } request.open…
Business Process Flows and Troubelshooting Security Roles
…business process flow at https://flow.microsoft.com/: We will call it Carl’s Flow, on the Account entity: The flow has 2 stages: If we create a new account, we see the flow:…
Building and Deploying your First PCF Control (without React)
…file. If you run this in a command prompt and it comes back with “‘msbuild’ is not recognized as an internal or external command” you may need to run this…