Software + Imagination
…click on the Help menu option: To upgrade these tools, go to https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/download-tools-nuget and rerun the download from the same directory, i.e. using PowerShell. You will now have the latest…
To set up Azure Log Analytics Workspaces, go to https://portal.azure.com and search for Log Analytics Workspaces, then select it. You will see the window below. Click Add: Select a resource…
In this post, we will go through the setup process for Omnichannel for Customer Service in a Dynamics 365 org. Head to the Power Platform Admin Center at https://admin.powerplatform.microsoft.com and…
To install Node Version Manager or nvm on Windows do the following. First, go to https://github.com/coreybutler/nvm-windows/releases and select the nvm-setup.zip file: You will see: Unblock and extract the zip file:…
In this post, we will look at how the bulk editing of records works in Dynamics 365. Let’s create a new entity. Go to the Power Apps maker at https://make.powerapps.com…
…Contact entity: Let’s add Website to the form, then save and publish: Now when the agent refreshes their session, we see the website is coming through for the caller: Session…
…confirm the service is down or if you’re experiencing a problem just to yourself. First, go to https://status.office365.com. This will tell you the status of Office 365 apps, and if…
…within web resources that instead of the legacy aspx page. Let’s go through how to use it. First, go to the GitHub project at https://github.com/chnichol/mock-xrm/: Browse to the dist folder…
In 2021 I joined the Microsoft MVP Award program, and was re-awarded in 2022 and 2023. If you would like more information about the award, please visit https://mvp.microsoft.com/. You can…
In this post, we will look at how to upgrade Omnichannel to the latest version. First, go to the Power Platform admin center at https://admin.powerplatform.microsoft.com/ and click on Dynamics 365…