Upgrading to Unified Service Desk 4.1

In this post we will install Unified Service Desk 4.1 as an upgrade from USD 4.0. First, download Unified Service Desk 4.1 here: https://www.microsoft.com/en-us/download/details.aspx?id=58204 Select the files to download. We…

Downloading and Installing Power BI Report Builder

…Power BI Report Builder at: https://www.microsoft.com/en-us/download/details.aspx?id=58158 and click Download: Note you can also download it from the Power BI Service: Open the downloaded PowerBiReportBuilder.msi file: Click Next: Click Next: Click…

Installing Dynamics 365 Report Authoring Extension

In this post we will install the Dynamics 365 Report Authoring Extension in SQL Server Data Tools 2015. First, download: https://www.microsoft.com/en-us/download/details.aspx?id=50375 This will download: Select one of the options: Click…

Unified Service Desk 3.3 – Installing Unified Interface

…Interface, that can be built once to use “anywhere”. To install the USD UI solution, first go to the Microsoft download site: https://www.microsoft.com/en-us/download/details.aspx?id=56841 Click Download: Select the PackageDeployer file and…

ERP Writers Awards 2017 Best Independent Blog Shortlist

…ERP Focus in the category of Best Independent Blog. You can visit the link here: https://www.erpfocus.com/erp-writers-awards.html The winners were: Gold – ERP Software Blog Silver – ACC Software Solutions Bronze…

Dynamics CRM Unified Service Desk Install

The following are steps to install the Unified Service Desk (USD). Go to the Microsoft website to download the USD files: https://www.microsoft.com/en-us/download/details.aspx?id=50355 Select files to download. I will download the…

Omnichannel Data Access Consent URL

To provide Data Access consent for Omnichannel, sign in as a Global Tenant Admin and then go to the URL: https://go.microsoft.com/fwlink/p/?linkid=2070932 Or for GCC, go to: https://go.microsoft.com/fwlink/p/?linkid=2128838 You will see…