Users Not Seeing Model-Driven App? Check These 2 Things

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When you create a model-driven app and deploy it to another environment such as from Dev to your Test or Production environments, your users may not see the app.

For example, in https://home.dynamics.com (soon to be located in https://www.office.com/apps) we have an app called UciApp1:

Our salesperson. Jeff, does not see the app – “We can’t find any apps for your role. To check for recently-added apps, select Refresh”:

Note, Jeff has the Salesperson role in Dynamics 365.

2 things to do here.

First, as an Admin, go to Manage Roles of the app:

Let’s make sure anyone with the Salesperson role can see the app.

Second, he needs a role that has Model-Driven App privileges. This is located under Customization:

Now he has access.

One last note, when using Unified Service Desk with Unified Interface pages, if the page isn’t loading for a user as a UCI page, you may want to confirm the user has access to the app by going through the above steps.

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ABOUT CARL DE SOUZA

Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

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