In Unified Service Desk, we can set the default Unified Interface app, so when a user logs into USD, they are automatically taken to the app. Let’s look at how to do this.
Let’s first create 2 apps. Go to /apps in your org and create a New App:
The first app we will call UciApp1:
Which has Accounts:
Save and Publish.
The 2nd app we will call UciApp2:
Which has Contacts:
We see the 2 new apps in /apps:
Now, in order to be prompted to log into a Unified Interface app in USD we need to set a hosted control to use Unified Interface Page:
Now let’s log into USD. We are prompted to select the app (after we have chosen our org):
Now, this is what we want to prevent, having the user to select the default app. Let’s go to the Unified Interface Adminstrator app, and select Unified Interface Settings. Create a new record, and here we can select the Theme as well as the App:
We see our Apps. Let’s choose UciApp1:
Save the record. Now, when we log into USD, we are taken right through to the app:
If we pressed CTRL+N to bring up the web page associated with the USD hosted control, we should see the AppId in the URL, which will further confirm the App we are in.