Posts

Unified Service Desk CTI Screen Pop with IE

In Unified Service Desk, if you have a CTI Generic Listener set up, you can invoke this opening an Internet Explorer window and accessing the port through a URL. You can also pass parameters to the URL. For example, if the USD port is 5000, you can access the URL like below, passing in parameters: http://localhost:5000/?ani=5552221177&dnis=5551112222&ssn=111223344 Open USD, then run this in IE. You will see a blank page: USD … Continue reading Unified Service Desk CTI Screen Pop with IE

List Node Packages Installed in Windows

To see a list of node user-installed packages running on Windows, type the command: npm list -g –depth=0 And with package dependencies tree: npm list -g  

Installing the Windows 10 SDK and Inpect.exe

To install Inspect.exe, do the following. First, let’s check if Inspect.exe already exists on your system. Go to C:\Program Files (x86)\Windows Kits\10\bin to see the Windows 10 SDKs: If we search for inspect.exe from this folder, we see there are several folders which contain this file: If you don’t have it, open the Visual Studio Installer: For any VS version, click on Modify: Select a Windows 10 SDK version, then … Continue reading Installing the Windows 10 SDK and Inpect.exe

Dynamics 365 – Customizing the Site Map with Sitemap Designer

In Dynamics 365, you have the ability to customize the site map, which controls how the menu is displayed in Dynamics 365: To do this, go to Settings->Customizations: And select Customize the system: Select Client Extensions->Site Map: This will take you to the Sitemap Designer in PowerApps: There are 3 parts to a sitemap: Area – e.g. Sales, Marketing, Settings etc Group – e.g. My Work, Customers, Tools etc Subarea … Continue reading Dynamics 365 – Customizing the Site Map with Sitemap Designer

Introduction to Azure Logic Apps

Logic Apps is a service in Microsoft Azure for connecting different apps together, without having to write code. Simply, it is a workflow engine in the cloud. For example, if a customer opens a ticket in your support system and uploads a screen shot, with Logic Apps, on creating the ticket you could create a new record in SharePoint with the image, create a new record in your CRM system … Continue reading Introduction to Azure Logic Apps

Checking Dynamics 365 Service Status

To check the status of the Dynamics 365 service, as well as other Microsoft services, first log in to: https://portal.office.com/ Expand Health, and select Service Health: On the right, you will see different services and any incidents or advisories. For example, below there is an advisory showing a Dynamics 365 service degradation with Yammer integration: You will also see if service is “healthy”: And any incidents:  

PowerApps – Using a Model Driven App on Your Smartphone

To access a model-driven app from a mobile device, you have 2 options: Download and install the Dynamics 365 mobile app Access your organization from a web browser To access through the mobile app, first install the app and log in. You will then see a list of published apps: Select an app to use it. Here we are selecting an app we previously created: When using the website on … Continue reading PowerApps – Using a Model Driven App on Your Smartphone

PowerApps – Create a Model-Driven App

In this post we will go through creating a model-driven app. These types of apps are different from canvas apps, which we created in a previous post. Log into https://web.powerapps.com/. In the bottom right, select Model-driven apps: You should see something like below. Select + New app: You will probably receive this message, as we have not yet created any databases – “No database found. To work with apps, you need … Continue reading PowerApps – Create a Model-Driven App