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In Unified Service Desk, there is an action to invoke a CTI call. The parameters are: Parameter Description type This is the type of CTI event, such as phone call or chat. appname The desktop manager name to be used for this pop-up simulation. ani The automatic number identification (ANI) or callers phone number. dnis The DNIS or dialed number. All remaining parameters will be passed as parameters to the … Continue reading USD – InvokeCTI Action
Azure App Services are a cloud platform that allows you to build, deploy and scale applications such as web, mobile (push notifications, offline sync), APIs and Logic Apps. Applications can run on Windows and Linux, and can be written in languages such as .NET, .NET Core, Node.js, Python, Java, Docker and more. App Services are basically a platform as a service. Let’s deploy a web app on Azure App Services. … Continue reading Understanding Azure App Services
In Unified Service Desk, if you have a CTI Generic Listener set up, you can invoke this opening an Internet Explorer window and accessing the port through a URL. You can also pass parameters to the URL. For example, if the USD port is 5000, you can access the URL like below, passing in parameters: http://localhost:5000/?ani=5552221177&dnis=5551112222&ssn=111223344 Open USD, then run this in IE. You will see a blank page: USD … Continue reading Unified Service Desk CTI Screen Pop with IE
To check the Node version, open a command prompt and type: node -v To check the npm version, type in: npm -v To get the npx version, type in: npx -v
To see a list of node user-installed packages running on Windows, type the command: npm list -g –depth=0 And with package dependencies tree: npm list -g
To install Inspect.exe, do the following. First, let’s check if Inspect.exe already exists on your system. Go to C:\Program Files (x86)\Windows Kits\10\bin to see the Windows 10 SDKs: If we search for inspect.exe from this folder, we see there are several folders which contain this file: If you don’t have it, open the Visual Studio Installer: For any VS version, click on Modify: Select a Windows 10 SDK version, then … Continue reading Installing the Windows 10 SDK and Inpect.exe
In Dynamics 365, you have the ability to customize the site map, which controls how the menu is displayed in Dynamics 365: To do this, go to Settings->Customizations: And select Customize the system: Select Client Extensions->Site Map: This will take you to the Sitemap Designer in PowerApps: There are 3 parts to a sitemap: Area – e.g. Sales, Marketing, Settings etc Group – e.g. My Work, Customers, Tools etc Subarea … Continue reading Dynamics 365 – Customizing the Site Map with Sitemap Designer
In Dynamics 365, we can use Power BI to see statuses of records. Let’s go through an example of how to do this with Opportunities. Opportunity statuses include: State Code:Â 0 = Open, 1 = Won, 2 = Lost Status Code:Â 1 = In Progress, 2 = On Hold, 3 = Won, 4 = Canceled, 5 = Out-Sold The Opportunity Close entity also has statuses: State Code: 0 = Open, 1 = … Continue reading Using Power BI to View Statuses in Dynamics 365
Logic Apps is a service in Microsoft Azure for connecting different apps together, without having to write code. Simply, it is a workflow engine in the cloud. For example, if a customer opens a ticket in your support system and uploads a screen shot, with Logic Apps, on creating the ticket you could create a new record in SharePoint with the image, create a new record in your CRM system … Continue reading Introduction to Azure Logic Apps
To check the status of the Dynamics 365 service, as well as other Microsoft services, first log in to:Â https://portal.office.com/ Expand Health, and select Service Health: On the right, you will see different services and any incidents or advisories. For example, below there is an advisory showing a Dynamics 365 service degradation with Yammer integration: You will also see if service is “healthy”: And any incidents: