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Installing Power BI Report Server

To install Power BI Report Server, go through the following steps. First, download the software at https://powerbi.microsoft.com/en-us/report-server/. Select Advanced Download Options: Select Download: And PowerBIReportServer.exe: Run the downloaded exe and select Install Power BI Report Server: Note the options: Click Next: Click Next: Click Install: Click Configure Report Server: Click to Connect: You are now connected: Click on Web Service URL and Apply: And Web Portal URL and Apply: Click on … Continue reading Installing Power BI Report Server

Get Weather by Speaking App with Azure Cognitive Services

In our previous posts, we signed up for a cognitive service subscription key and built a C# console app that listens to what a user is saying, sends the input to Microsoft Azure Cognitive Services Speech Service and returns the text. In this post, we will extend our app to get the real-time weather of a city that the user speaks when prompted. Yahoo! has a Weather API that we … Continue reading Get Weather by Speaking App with Azure Cognitive Services

Azure Cognitive Services Speech to Text Hello World in C#

In this post we will create a Windows console app that integrates with Azure Cognitive Services Speech Service to convert to text what we are speaking. In Visual Studio, create a new console app: You will see: Add Microsoft.CognitiveServices.Speech through NuGet: Click on the Solution->Configuration Manager: Change the platform to your current platform: Add the code. This is based on this sample code here. For yourapikey, use the key created here. … Continue reading Azure Cognitive Services Speech to Text Hello World in C#

Get a Microsoft Cognitive Services Subscription Key (Speech)

To get a Microsoft Cognitive Services Subscription Key, go to: https://azure.microsoft.com/en-us/try/cognitive-services/. Click on Speech APIs and select Get API Key: You may see the option to sign in or sign up: Once signed in and signed up, under Speech services click Add: You will may see the message, with links to the Quick-Start Guide and other Cognitive Services. Click Got It: You will then see your endpoint region and Keys: You can also get … Continue reading Get a Microsoft Cognitive Services Subscription Key (Speech)

Connecting Schedule Board to Maps in Dynamics 365

In Dynamics 365 Customer Service Hub, you can access the Schedule Board through Field Service or Resource Scheduling->Schedule Board: When the scheduling board loads, you can click on the map view to see a map of resources. If you do not have maps configured, you will get the message “We can’t connect to Bing Maps because they are disabled. Please navigate to ‘Resource Scheduling’/ ‘Administration’/ ‘Scheduling Parameters’/ ‘Connect to Maps’ … Continue reading Connecting Schedule Board to Maps in Dynamics 365

USD – Accessing Context Parameters in Custom Hosted Control

In this post we will look at how to access context parameters in a custom hosted control in C#. Create a new project in Visual Studio: You will see: Update the references using NuGet: Compile, and deploy by copying the assembly to your USD client folder: Now create a new Hosted Control in D365: Fill out the fields: Now start USD. Open the debugger, you will see the parameters under … Continue reading USD – Accessing Context Parameters in Custom Hosted Control

How to Access Customer Service Hub in Dynamics 365

To access Customer Service Hub, go to https://home.dynamics.com/ or select from your applications Dynamics.com: You will see the Customer Service Hub app: Alternatively, go to your Dynamics 365 instance and add /engagementhub.aspx, which was the URL for the Interactive Service Hub that was deprecated: This will open the Customer Service Hub:  

Unified Service Desk – Recover Crashed IE Pages

In Unified Service Desk 3.2 onwards, there is a feature that allows for the recovery of crashed IE pages. The USD team has been making great strides over USD web page stability, as the product becomes more powerful with more and more features added. The scenario here, is an agent is using USD and one of the pages they are on freezes. This can happen if a script on a … Continue reading Unified Service Desk – Recover Crashed IE Pages

Unified Service Desk – Activity Reminders

USD contains a hosted control for Activity Reminders. On opening USD, you will see a reminder icon. Clicking the icon will display the Activity Reminder hosted control: This will display activities where the state code is open or scheduled on or before today’s date for this user: The FetchXML is something like: On clicking on Open Item, the item will be displayed something like below:

Using the Dynamics 365 Unified Interface in Unified Service Desk Client

In a previous post, we installed the Unified Service Desk Unified Interface solution. In this post, we will show how to use the Unified Interface (UI), or Unified Client Interface (UCI) with the USD client. If we sign in to USD after installing the solution, we will see something like below – this is not using the Unified Interface: To activate the Unified Interface in Unified Service Desk, first browse … Continue reading Using the Dynamics 365 Unified Interface in Unified Service Desk Client