Posts

Upgrading to Unified Service Desk 4.1

In this post we will install Unified Service Desk 4.1 as an upgrade from USD 4.0. First, download Unified Service Desk 4.1 here: https://www.microsoft.com/en-us/download/details.aspx?id=58204 Select the files to download. We will download the USD 4.1 Server (PackageDeployer) and the USD 4.1 Client for 64-bit systems: First the Server upgrade. Open the file Dynamics365-USD-4.1.1.1246-PackageDeployer.exe: Click Continue: Choose an extract location. Click Continue: Log in to Dynamics 365: Select Unified Service Desk – … Continue reading Upgrading to Unified Service Desk 4.1

Downloading and Installing Power BI Report Builder

Power BI Report Builder is a downloadable Windows application that allows you to build paginated reports. In this post we will show how to download and install it. First download Power BI Report Builder at: https://www.microsoft.com/en-us/download/details.aspx?id=58158 and click Download: Note you can also download it from the Power BI Service: Open the downloaded PowerBiReportBuilder.msi file: Click Next: Click Next: Click Next: Click Install: Click Finish: Open Power BI Report Builder: Report Builder … Continue reading Downloading and Installing Power BI Report Builder

Adding a Database to an Existing PowerApps Environment

To add a database to an existing PowerApps environment, do the following. Log into https://admin.powerapps.com/ and go to Environments, then select the environment. You will see a Create my Database button. Click it: You will see below: Select a Currency and Language, then click Create my Database: You will see “provisioning database”: Once complete, it will look like below: Go to https://make.powerapps.com/. Select the environment, and you will see the entities installed:  

Convert a PowerApps Trial to Production

To convert a PowerApps environment from a Trial to Production, log into https://admin.powerapps.com/ and go to Environments. Select the environment: On the right, click the Convert button: You will be prompted, click Confirm: Once complete, you will see the message “This environment was converted to production”: On the Environments page, the type will now show as Production:  

Installing Visual Studio 2019

The install Visual Studio 2019, go to https://visualstudio.microsoft.com/ and click Download: Select the edition. We will install Enterprise: Open the file. Click Continue: You will see: Now select the components to install, then click Install: The installer will run: And finally, the reboot: After restarting, select Visual Studio 2019: Select an option, e.g. Create a new project. You can now start using Visual Studio 2019:  

Dynamics 365 Plugin Registration Input string Was Not in a Correct Format Error

In this post, we will look at when happens when you get the error “An unexpected error occurred. —> System.FormatException: Input string was not in a correct format.”. You may have created a plugin using Visual Studio, and signed and compiled it. You then import it into the Plugin Registration Tool and you get this error (you can copy it into Notepad if you can’t see it in this UI): … Continue reading Dynamics 365 Plugin Registration Input string Was Not in a Correct Format Error

Using GitHub with Visual Studio

In this post, we will look at how to use GitHub with Visual Studio. Download and Install First, let’s download and install the GitHub extension for Visual Studio. In Visual Studio, select Mange Extensions and find the GitHub Extension for Visual Studio, then click Download: You will see a message to restart VS: Click Modify: We see the extension installing: Click Close when complete: Create Project Now let’s create a … Continue reading Using GitHub with Visual Studio

Tips for Getting Parameters from Windows Navigation Rules in USD

In this post, we will look at some things to note when getting parameters from Windows Navigation Rules in Unified Service Desk (USD). When running an Entity Search in a Windows Navigation Rule, we can use the Id of the record in the entity search using [[id]]. That will then give us everything we need regarding the record. When we get into the Actions behind a Windows Navigation rule, we … Continue reading Tips for Getting Parameters from Windows Navigation Rules in USD

Hiding the Plus Button on a Subgrid in Dynamics 365

In Dynamics 365, on subgrids there is a plus button which can be used to add records. In some cases, you may want to hide this button from users. For example, let’s say on the Account form you would like to hide the + button on the Contacts subgrid: To do this, we can use the Ribbon Workbench application. Let’s first create a new solution and add the Contact entity … Continue reading Hiding the Plus Button on a Subgrid in Dynamics 365