Proactively Monitoring Sentiment in Omnichannel

…we see the alert: Once the sentiment returns to normal, the alert is cleared: A useful feature to stay on top of customer sentiment, something companies should look to implement….

Add a SharePoint Site to Teams

…click on the arrow next to the name, and go to Settings: We can select News instead, for example, and Save. To rename the tab: Enter a new name: The…