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Unified Service Desk – RunScript Action

…to Settings->Unified Service Desk and click Hosted Controls: Open Incident: Select Events: We will open the PageReady event: Click + to add an action: We will select the hosted control…

USD – RefreshRequested Event

…Desk configuration and select the Contact record: Open Events: Select RefreshRequested: Click + to add an action: Enter Save Contact: Let’s also display a message to the user when the…

Unified Service Desk CTI Screen Pop with IE

…pass our own parameters, for example if we pass a parameter called “testparam”: We can see the new parameter: And access the replacement new parameter as: [[cti.testparam]] We can also…

Running a .NET Console App in Silent Mode

…System; using System.Diagnostics; namespace Carl.SilentConsoleApp { class Program { static void Main(string[] args) { Process.Start(“IExplore.exe”, “www.test.com“); } } } To run in silent mode, set the Output type in the…

Unified Service Desk – Activity Reminders

USD contains a hosted control for Activity Reminders. On opening USD, you will see a reminder icon. Clicking the icon will display the Activity Reminder hosted control: This will display…