Setting up SSO Single Sign On in Unified Service Desk 4.2
…the tip on how to enable this one. First log into the Unified Service Desk Administrator app and go to Options, then create a new option: Create a new record…
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Identifying Customers and Cases with Pre-Conversation in Omnichannel
…tab and click to turn the pre-conversation on: Let’s add a new question: Here we configure our question name, text, type and requirement level: Note the question type options include…
Omnichannel Supervisor Assigning and Transferring Chats to Agents
…selects the incoming chat, if the chat is in the Open status, Alan Steiner as a supervisor can assign the chat to another agent. Selecting the chat enables the Assign…
Enabling the Power Apps Maker Solution Preview
…from showing many options to a categorized experience: To enable the Power Apps Maker Solution Preview, go to https://make.powerapps.com and select Solution Preview On: Now when you go into a…
Installing Dynamics GP 9.0
…To add sample company data, select the option below and click Process: Select Next: Select Next: Select Finish: The sample company will then be loaded: Once complete, you can create…
Controls in Dynamics 365
…have different fields. If we open the website field and go to the control tab, we see: Clicking Add Control, we see the options of controls available for this field…
How to Get the AppId of a Dynamics 365 Power App using JavaScript
…to watch a video on this, check out the video on my YouTube Channel: https://www.youtube.com/watch?v=vTJiD41hI_o&feature=youtu.be In the account page below, we see in the URL the AppId of our App…
Use Visual Studio to Design Azure Logic Apps
…Studio, go to View->Cloud Explorer: Log into your Azure subscription, and find Logic Apps. We see the previous Logic App we built, CommonDataServiceTest. Right-click on it and select Open with…
Custom Tracing in Monitor and App Insights with Power Fx
…an app and save and publish: We can now test this. Open Monitor: Play the app: And click on the button: We see the trace come through in Monitor: …
Dynamics CRM Quick Find Entities
…and it will search specific entity records in CRM. To change which entities are searched, go to system settings->Select entities for search: Here you can add/remove the entities searched: …