Welcome to my Omnichannel eBook and Omnichannel blog.
Here you will find many articles, blog posts and how-tos I have written to help you learn, implement and understand Microsoft Omnichannel.
Please reach out if you have any feedback.
- Set up Chat Widget
- Proactive Chat
- Custom Context
- Getting Conversation Id and Session Id in Chat
- Toggle Productivity Pane with App Profile Manager
- Customizing Color Theme and Operating Hours
- Identifying Customers and Cases with Pre-Chat Survey
- Authenticating Omnichannel Users
- Skill-Based Routing
- Assign and Transfer Chats
- Unified Service Desk