How to Delete USD Cache to Recover from USD Errors

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In Unified Service Desk, users may encounter errors when using USD, such as pages not loading, custom JavaScript not running etc. These errors may be a result of USD caching.

To delete the USD cache, first browse out to your appdata folder in Windows Explorer. You can access appdata by typing %appdata% in the Windows Explorer navigation bar, which will take you to the user’s AppData\Roaming folder.

Next, delete the following folders, which will be recreated when USD loads:

  • AppData\Roaming\Microsoft\USD
  • AppData\Local\Microsoft\UnifiedServiceDesk

You may also need to delete your IE cache. To do this, from Windows Start go to Internet Options, or from IE, go to Tools->Internet options. Select Delete:

And then Delete:

 

ABOUT CARL DE SOUZA

Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

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