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Unified Service Desk · Sep 18, 2017 · 1 MIN READ

How to Change the CTI Port in Unified Service Desk

In USD, the CTI generic adapter port defaults to 5000. So, if you start USD and send a request by putting the following in a web browser, assuming you have CTI properly configured.

IE:

USD Debugger:

To change the port from 5000, go to USD Settings->Options:

Create an option:

  • Name = GenericListener
  • Value = your new port, e.g. http://localhost:5000

Restart USD.

Now if you try to access the 5000 port, it will not work:

Accessing from 5001 will work as expected:

 

Carl de Souza
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Carl de Souza Enterprise Architect at Microsoft · AI Technology Expert

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Carl de Souza
KEEP LEARNING. KEEP BUILDING.

Explore AI, agents & Microsoft technology.

I share practical ideas, tutorials, and videos about AI, AI agents, Microsoft technologies, and the Power Platform.