How to Change the CTI Port in Unified Service Desk

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In USD, the CTI generic adapter port defaults to 5000. So, if you start USD and send a request by putting the following in a web browser, assuming you have CTI properly configured.


USD Debugger:

To change the port from 5000, go to USD Settings->Options:

Create an option:

  • Name = GenericListener
  • Value = your new port, e.g. http://localhost:5000

Restart USD.

Now if you try to access the 5000 port, it will not work:

Accessing from 5001 will work as expected:



Carl de Souza is a developer and architect focusing on Microsoft Dynamics 365, Power BI, Azure, and AI.

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