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Here are some websites that provide useful USD information. Microsoft USD Team Blog USD Wiki on TechNet MSDN USD Developer Guide MSDN USD Admin Guide Unified Service Desk Guide Microsoft USD Team Blog Articles List USD Component Library – Jayme Pechan Github Neil Parkhurst Blog CRM Ramblings – Naga Srikanth Blog #USDCRM #UnifiedServiceDesk
Unified Service Desk can use custom layouts, so organizations can specify the layout of the USD application. Let’s look at how to do this. First, install the Dynamics CRM SDK Templates for Visual Studio. Once installed, start Visual Studio and create a new project of type USD Custom Panel Layout: When the project loads, you will see missing references: With Invalid Markup displaying: Open the NuGet packages: Install any updates: You … Continue reading Creating a Custom Layout in Unified Service Desk
The Dynamics CRM SDK Templates are used for creating Visual Studio projects for Dynamics 365 and Unified Service Desk. To install the Dynamics CRM SDK Templates Extension in Visual Studio 2015, open Visual Studio and go to Tools->Extensions and Updates: Select Online, then search for CRM SDK and find Dynamics CRM SDK Templates, then click Download: Click Install: The extension will be installed: Click Close. Create a new Project: We see the CRM … Continue reading Installing the Dynamics CRM SDK Templates Extension in Visual Studio 2015
In this topic, we will go through how to integrate Unified Service Desk with a Windows Forms UII Hosted Application. For example, you may want to build from scratch a windows forms application that your agents use, that is integrated with USD. Using the USD Developer Guide, we are able to create applications that run as hosted controls and contain code that talks with USD. This is different from the scenario … Continue reading Windows Forms Hosted Control in USD
To install the UII NuGet Packages, open a Visual Studio project and open the Package Manager Console. Enter the command: Install-Package Microsoft.CrmSdk.XrmTooling.CoreAssembly This will install the following assemblies: Then, install the UII Common package: Install-Package Microsoft.CrmSdk.UII.CommonAssemblies More information: https://www.nuget.org/packages/Microsoft.CrmSdk.XrmTooling.CoreAssembly/ https://www.nuget.org/packages/Microsoft.CrmSdk.UII.CommonAssemblies/
In USD, there is an action call that creates an entity in CRM. Let’s go through an example of how to use it. In this example we will show how to clone an account record. Create a new Action Call. Set the hosted control to CRM Global Manager and the Action to CreateEntity. Note we are setting in the data field what entity to create (account) and passing name value pairs for … Continue reading USD – Create Entity
Session New is an event that is part of the CRM Global Manager hosted control. A typical sequence of events is: User selects a link in USD USD determines if there is a Window Navigation Rule associated with the from entity clicked and the to entity. Or, if there is a navigation rule from blank entity to blank entity If there is, and the result is Create Session, then Perform the actions associated … Continue reading USD Session New
Unified Service Desk security is controlled through the Dynamics CRM application. You can read more about Dynamics CRM security in this post here. Once USD is installed, you will see four new roles defined: UIIAdministrator has the rights: UIIAgent: USD Administrator: USD Agent: To access USD, a user will need access to a combination of these security roles, such as: UIIAgent and USD Agent USD Administrator If a user logs in … Continue reading USD User Security
Most Unified Service Desk controls have a “default” action. This action performs an action called default. In cases where the control does not have a default action, running this action will load the control. For example, let’s say we have a custom hosted control called “Dashboard” of type CRM page. We can run the default action from the debugger: This will open the hosted control:
In Unified Service Desk, we can use the Navigate action to navigate in our controls. For example, let’s say we have a control that displays a CRM Page, called Dashboard: The control shows as empty as we have not specified the page to load. The Navigate action specifies the URL to navigate to: Or to a webpage: