Dynamics CRM Unified Service Desk Install

The following are steps to install the Unified Service Desk (USD). Go to the Microsoft website to download the USD files: https://www.microsoft.com/en-us/download/details.aspx?id=50355 Select files to download. I will download the 64 bit version: Run the package deployer: Click continue: This will bring up the package deployer screen. Check Display List of available organizations. Enter server and credentials and click Login: As I have a single company, it is selected by the … Continue reading Dynamics CRM Unified Service Desk Install

Unified Service Desk (USD) SDK

For Dynamics 365 Unified Service Desk, there is no specific Software Development Kit. There are however 2 components that essentially make up the SDK: UII SDK USD Developer Guide online The UII SDK contains several USD documents and code, including the USD Developer Guide: And sample USD controls: Plus USD Developer Assets:  

Introduction to Troubleshooting USD

There are several issues that could occur when using USD. Here is an overview of how to deal with issues. Turn on logging. From here, you will be able to see verbose messages to determine where the error occurs. Debug. Use the USD debugger to view the error message. From here you will be able to run USD commands through the debugger to do things like narrow down which custom hosted … Continue reading Introduction to Troubleshooting USD